سياسة الخصوصية

Introduction

GoodFeedback we provides tools to collect, analyze, and act on customer feedback. This Privacy Policy explains what data we collect, how we use it, and your rights.

Information We Collect

• Account Data: name, email, organization, and authentication details.
• Usage Data: app interactions, device and browser info, IP address, and diagnostics.
• Content: feedback submitted by end-users, review responses, and attachments.
• Integrations: data retrieved from connected platforms (e.g., Google Reviews) per your authorization.

How We Use Information

• Provide, maintain, and improve the service (including analytics and AI features).
• Secure the platform, prevent fraud, and ensure availability.
• Support customers, communicate updates, and respond to inquiries.
• Comply with legal obligations and enforce our Terms of Service.

Legal Bases (GDPR)

• Contract: processing necessary to provide the service.
• Legitimate Interests: product improvement, security, and fraud prevention.
• Consent: where required (e.g., certain cookies, marketing).
• Legal Obligation: responding to lawful requests.

Data Retention

We retain personal data for as long as needed to provide the service and meet legal obligations. You may request deletion at any time; some data may persist in backups for a limited period.

Sharing & Disclosures

• Vendors: trusted processors for hosting, analytics, and support bound by confidentiality.
• Integrations: data shared per your configuration and the integration’s API.
• Legal: disclosures required by law or to protect rights, safety, and security.

International Transfers

Where data moves across borders, we rely on appropriate safeguards (e.g., SCCs) consistent with applicable laws.

Your Rights

• Access, rectification, deletion, portability, and restriction/objection where applicable.
• Withdraw consent where processing is based on consent.
• Submit complaints to your local supervisory authority.

Security

We employ administrative, technical, and organizational measures to protect data. No system is 100% secure; we continuously improve our safeguards.

Children’s Privacy

Our services are not directed to children. If you believe we have collected data from a minor, contact us to delete it.

Changes to This Policy

We may update this Policy to reflect changes in law or our practices. We will post updates with a revised “Last updated” date.

Contact

Questions or requests: hello@goodfeedback.org